Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
Our Pet Sitting appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than 10 days notice will result in a charge of $150.
- Appointments for Dog Walking need to be canceled within 24 hours of you scheduled visit or the client will be charged the reserved visit amount.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Susan's Shore Paws policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.
As a courtesy, we will call and confirm your Pet Sitting visits 48 hours prior to your visit start date. However, if we are unable to reach you, and can only leave a message, text or email, please understand that it is your responsibility to remember your Pet Sitting dates.